Delivery & Returns

Delivery

Delivery charges

  • UK Standard Delivery: £5.99
  • International Standard Delivery: £14.99

Your delivery charge is shown at checkout before you pay.

Processing time

Orders are packed and dispatched within 1 to 3 working days (Monday to Friday, excluding UK bank holidays). Orders placed after 2pm, or at weekends, are processed from the next working day. During launches and busy periods, processing may take a little longer.

Delivery times

  • UK: usually 2 to 5 working days after dispatch.
  • International: usually 7 to 21 working days after dispatch, depending on the destination and customs.

Delivery times are estimates and are not guaranteed. If your order hasn't arrived within 30 days of your order date, contact us and we'll help.

Tracking your order

You'll receive a shipping confirmation email when your order is dispatched, with tracking details where the service provides them. You can also log in to your account to see your order status.

International orders

Orders delivered outside the UK may be charged import duties, taxes and customs fees by the destination country. These are the customer's responsibility and are not included in our prices or delivery charge.

Lost or damaged parcels

If your parcel is lost or arrives damaged, email contact@canegroveco.co.uk with your order number (and photos if damaged). We'll investigate with the carrier and send a replacement or refund.

Returns

Returns within 30 days. Not quite right? You can return any item within 30 days of receiving your order.

Start a return

How to return

  1. Log in to your account using the email address you ordered with.
  2. Open your order and select Request return.
  3. Choose the items you are returning and tell us why, then submit your request.
  4. Once approved, we'll email you return instructions.
  5. Pack your items in their original packaging and send the parcel back to us.

What can be returned

  • Items returned within 30 days of receiving your order.
  • Items in their original condition: unworn, unwashed and with tags attached.
  • Items in their original packaging.
  • Gift cards can't be returned or exchanged for cash.

Exchanges

Need a different size? Email contact@canegroveco.co.uk within 30 days of receiving your order and we'll exchange it, subject to stock. If the size you want is out of stock, we'll refund you instead.

Refunds

When your return arrives we'll inspect it and email you to confirm. Approved refunds go back to your original payment method within 10 working days. Your bank may take a further 5 to 10 working days to show the refund.

Faulty or incorrect items

If an item arrives faulty, damaged or isn't what you ordered, email contact@canegroveco.co.uk with your order number and a photo and we'll put it right. Your rights under the Consumer Rights Act 2015 are not affected.