Terms & Conditions

Last updated: 4 November 2026

These terms apply to all orders placed through canegroveco.co.uk (the "Site"). Please read them before placing an order. By placing an order, you agree to these terms. If you're buying as a consumer, nothing in these terms affects your statutory rights.

1. About us

The Site is operated by Cane Grove Co. Limited ("Cane Grove", "we", "us"), a company registered in England and Wales under company number 13007801, with its registered office at 39 Grange Avenue, Kenilworth, CV8 1DD. You can contact us at contact@canegroveco.co.uk.

2. Placing an order

  • When you place an order, you'll receive an email acknowledging it. This does not mean we have accepted your order.
  • Our acceptance takes place, and a contract between you and us is formed, when we email you to confirm your order has been dispatched.
  • We may decline an order, for example if an item is out of stock, if we can't verify your payment, or if there is an error in the price or description. If we decline your order after taking payment, we'll refund you in full.
  • You must be at least 18 years old, or have the consent of a parent or guardian, to place an order.

3. Products

  • We do our best to show our products accurately. Colours on screen can vary depending on your device, and small differences in finish may occur, particularly with hand-finished or vintage pieces.
  • Sizes and fit guidance are given on each product page. If you're unsure, contact us before ordering.
  • One-of-one and vintage items, such as our vintage denim, are individual pieces. Washes, wear and styling may vary from the photos.
  • All items are subject to availability.

4. Prices and payment

  • Prices are shown in pounds sterling (GBP) and include VAT where applicable. Delivery charges are shown separately at checkout.
  • If we discover an obvious error in a price, we'll contact you before accepting your order. You can then confirm the order at the correct price or cancel it for a full refund.
  • Payment is taken when you place your order. We accept the payment methods shown at checkout.
  • Discount codes and promotions are subject to their own terms. Unless stated otherwise, only one discount code can be used per order. Codes cannot be exchanged for cash.

5. Delivery

Delivery charges, times and arrangements are set out on our Delivery & Returns page. Items are our responsibility until they are delivered to you or someone you nominate.

6. Cancellations, returns and refunds

If you're a consumer, you have a legal right to cancel your order within 14 days of receiving it. We also offer free returns within 30 days. How to cancel, return or exchange items, and how refunds work, are set out on our Delivery & Returns page.

7. Faulty items

If an item is faulty, not as described or not fit for purpose, you have rights under the Consumer Rights Act 2015. Please contact us at contact@canegroveco.co.uk about any faulty item.

8. Promotions

From time to time we run promotions, such as Lucky Seven. Each promotion has its own terms, which will be published on the Site and apply alongside these terms.

9. Accounts

If you create an account, you're responsible for keeping your login details secure and for activity under your account. Let us know straight away if you think someone else has accessed it.

10. Intellectual property

All content on the Site is owned by or licensed to Cane Grove. This includes our name, logos, designs, graphics, photos and text. You may not copy, reproduce or use it for commercial purposes without our written permission.

11. Our liability

  • If we fail to comply with these terms, we're responsible for loss or damage you suffer that is a foreseeable result of our failure. We're not responsible for loss or damage that is not foreseeable.
  • We supply products for domestic and private use only. We're not liable for any loss of profit, loss of business or business interruption.
  • Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law, including your rights under the Consumer Rights Act 2015.

12. Events outside our control

We're not responsible for delays or failures caused by events outside our reasonable control, such as carrier disruption, severe weather or supplier problems. If this happens, we'll let you know. If the delay is significant, you can cancel and receive a refund for anything you've paid for but not received.

13. Your information

We use your personal data in line with our Privacy Policy.

14. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are those in place when you placed it.

15. Law and disputes

These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts. If you have a complaint, please contact us first at contact@canegroveco.co.uk and we'll do our best to resolve it.